If you are experiencing problems with audio or video, this may be due to a poor internet connection or compatibility issues with your browser or media player.

• Check Your Internet Connection: Ensure that your internet connection is stable and functioning properly.
• Update Browser and Media Player: If your internet connection is fine but the issue persists, verify that you are using the latest version of your browser and media player.
• Contact Customer Service: If the problem continues despite a stable internet connection and up-to-date software, please contact our customer service for further assistance.